712 Barrington Park

I am sorry to say that I was very disappointed with the customer service I received from Vacation Company during my recent stay at 712 Barrington Park. We were contacted 2 days before our vacation began that the air conditioning had gone out and it couldn’t be fixed before we arrived (the entire unit had to be replaced). The person I dealt with did not approach the situation with a solution, but rather said we could have our money back or just not worry about the “no-air conditioner” situation as the weather was supposed to be mild. I asked if we could be moved to another location and he said they were full and had no where to move us. My husband had to be the one to ask for a discount and he agreed to about a 23% discount on the total rental amount. The dropped a fan off for us to use which upon closer inspection, only had 4 of the 5 blades and was loud and “walked” around in a circle because it was not balanced. We did have ceiling fans and used those continuously. We are active people and walk or bike fairly long distances while at Hilton Head or other vacations and would come back to a humid condo. Also, it was fairly warm at night and we had trouble sleeping. He had said he would check in with us on Monday which he never did. We finally called on Wednesday and talked to a very nice lady, but he never returned our call. Overall, the condo was fine-I love a lagoon view which it had, was very close to the beach and was fairly clean. (Very dusty around plug ins and behind bedroom furniture where I had to plug in my phone, etc.). I have used Vacation Company before but I’ve never experienced dealing with someone who was less concerned about their customer.

Anonymous U from Atlanta Sunday, October 4, 2026

Thank you for sharing your feedback. We’re sorry that the unexpected air conditioning failure impacted your stay, particularly your comfort and sleep. Unfortunately, the system failed shortly before your arrival and required a full replacement, which could not be completed in time for your visit. We understand how disappointing this news was so close to your vacation. Our team worked to provide options, including a full refund if the alternative arrangements were not suitable, as well as the option to relocate to another property based on the limited availability at the time. We also offered a discounted rate if you chose to keep your reservation, and the amount was agreed upon prior to your arrival. While we understand that the available relocation option in North Forest Beach was not your preferred location in Palmetto Dunes, we wanted to provide an alternative for your consideration. A replacement fan was also offered, though that service was declined. We regret that our communication and follow-up did not meet your expectations. Our property manager did attempt to return your call after Wednesday and left a voicemail, though we understand you did not connect directly. We also issued a refund in recognition of the inconvenience and are sorry that, despite these efforts, your experience fell short of what you expected from Vacation Company. We appreciate you choosing to stay with us again and are glad you enjoyed the lagoon view and convenient beach access. Thank you for your feedback, as it helps us continue to improve the experience and care we provide our guests.

The Vacation Company staff

Posted: 10/21/2026

Perfect location for a solo trip or a couple. The beach is just steps away, the unit is well maintained, and the community is quiet and secure. The company was great to work with and answered any questions almost immediately. Would definitely stay there again.

Jamie

Thank you so much for the wonderful review! We’re thrilled you enjoyed the perfect location, peaceful community, and well-maintained unit. It was a pleasure hosting you, and we’d love to welcome you back for another stay! -The Vacation Company

The Vacation Company staff

Nice accommodations and family friendly location. Little tricky if you have older family members with the beach access dunes but otherwise nice spot on the Hilton head beach strip

Osama

Thank you for your kind review! We're so glad you enjoyed the accommodations and our family-friendly location. We appreciate your feedback about the beach access and hope to welcome you back for another stay! -The Vacation Company

The Vacation Company staff

This is the second time we’ve stayed here and we are now 2/2! Great experience, all around! Will definitely book, again!

Anonymous U from Clifton, VA 2026-07-11

Our stay was okay as it’s always nice on HHI. However we were disappointed by the staff at vacation company. I called on our second week of stay to request more dish and washing machine tabs as we were only given enough for one week. The person I talked to on Saturday @. 9:00 said that’s all the furnished. I understand for one week that’s fine but should you not have the same for the second week? I requested a light bulb the same day and never received.

Terry W from Kingsport TN Saturday, May 30, 2026

Thank you for your feedback. We're glad you enjoyed your time on Hilton Head Island, but we're sorry to hear about the frustrations you experienced during your stay. We understand your concerns regarding supplies for a two-week reservation and the missed light bulb request. Your comments have been shared with our team so we can improve our communication and service moving forward. We appreciate you bringing these issues to our attention.

The Vacation Company staff

Posted: 7/7/2026

This is our 4th time staying in this condo since it is beautifully decorated and just perfect for 2 people. We enjoy the balcony each night that overlooks the Lagoon. So peaceful.

Anonymous U from Black Mountain 2026-05-16

Bedroom mattress pad and sheets were very messy. Looked like slept in Towels kind of just thrown on bars and not like they are supposed to be on bed wrapped together. When we had our in between refreshing cleaning it was spectacular! Mattress and pad and sheets and blankets perfectly put together like brand new and towels placed on bed wrapped together, We were very pleased with that service. Amy did the cleaning. Was wonderful setvice. Hope we get Amy when we come next March 20, 2027. We loved the unit and the rest was spotless. Looking forward to next year .

Anonymous U from Lake Geneva. Wisconsin Saturday, March 21, 2026

Thank you so much for your review and for sharing your experience. We’re so glad to hear you loved the unit and are already looking forward to your return next year! We sincerely apologize that the initial bedroom and towel setup did not meet our usual standards upon your arrival. That is certainly not the experience we aim to provide, and we wish we had been made aware during your check-in so we could have promptly sent housekeeping to correct it. We truly appreciate your feedback, as it helps us continue to improve, and we look forward to welcoming you back next year!

The Vacation Company staff

Posted: 4/29/2026

Barrington properties are the perfect location to beach and pool. Condo was clean and nicely decorated, there was a Murphy bed (bed in a closet that was located in the living room) which was very comfortable. My only issue was the TV was too highly placed on the wall.

Lisa K.

We appreciate you taking the time to leave your review of this property. We are so happy you enjoyed your stay and hope you will let us know if we can assist you in the future. – Vacation Company

The Vacation Company staff

Great location, kitchen had everything we needed, and liked that we didn’t need to use streaming services to watch TV.

Verified traveler

We appreciate you taking the time to leave your review of this property. We are so happy you enjoyed your stay and hope you will let us know if we can assist you in the future. – Vacation Company

The Vacation Company staff

Everything was great!!!! We will definitely be coming back next year!!!!!!!

Katharine B.

We appreciate you taking the time to leave your review of this property. We are so happy you enjoyed your stay and hope you will let us know if we can assist you in the future. – Vacation Company

The Vacation Company staff

Great location and layout

Chris F.

We appreciate you taking the time to leave your review of this property. We are so happy you enjoyed your stay and hope you will let us know if we can assist you in the future. – Vacation Company

The Vacation Company staff

Palmetto Dunes is an awesome place to stay. The condo was very nice. We could have used some sort of. Clock or place to plug our phones in in the bedroom.

Kammy K.

Thank you for taking the time to write this review, we are so excited that you had a wonderful stay. See you next time! The Vacation Company

The Vacation Company staff

We had a wonderful stay at 712 Barrington! The property was as advertised and met all of our needs! We enjoyed morning coffee as well as happy hour on the balcony! It was quiet and just perfect. Would recommend and we will definitely be returning to this property!!

Anonymous U from Aurora, OH 2023-10-21

Ee had a wonderful stay at 712 Barrington! The property was as advertised and met all of our needs! We enjoyed morning coffee as well as happy hour on the balcony! It was quiet and just perfect. Would recommend and we will definitely be returning to this property!!

Gary R., Aurora, OH

We appreciate you taking the time to leave your review of this property. We are so happy you enjoyed your stay and hope you will let us know if we can assist you in the future. – Vacation Company

The Vacation Company staff

We were very happy with the condo! The location was great, just a short 5 minute walk to the pool and beach and a close drive to all the great restaurants on the island. The bed was comfortable and the bathrooms were very clean. We brought our own beach towels & chairs but appreciated that there were towels to use if needed as well as beach chairs and pool noodles. The only thing I didn’t like was that there was no pantry / cabinet to store food for cooking. There was only two of us so we kept everything on the table and it was fine, but I was slightly surprised with the lack of storage. I was also surprised that there weren’t basic cooking items like salt and pepper. We ended up having to make a trip to the store after check in just for salt & pepper for breakfast the next morning as I’ve never stayed somewhere that didn’t already have some. That was very minor though and a reminded to me to always pack some to be safe. Everything about the condo was great and we felt incredibly safe. We would recommend to anyone and would absolutely come back!

Elise A.

Thank you for taking the time to write your review and suggestions! We appreciate it very much! The Vacation Company

The Vacation Company staff

Loved the apartment, very well furnished, comfortable bed, great air conditioning, very close to the beach, plenty of parking, very clean. Plenty of space in the living room if you had guest. Dining area could seat at least 6 people. Convenient location close to shopping center with a big Kroger. The only thing that was a little annoying was the shower was not strong enough.

sheila t.

Thank you for taking the time to write this review, we are so excited that you had a wonderful stay. See you next time! The Vacation Company

The Vacation Company staff

Barrington Park in Palmetto Dunes is wonderful! Enjoyed the stay, the Long Beach walks, and the cleanliness. 5 stars to this condo.

Brantley A., Lexington

Thank you taking the time to let us know about your stay at 712 Barrington Park. We are glad that you enjoyed the home, location and amenities. We hope to see you again in the near future. The Vacation Company

The Vacation Company staff

Very nice property. Convenient location, and short walk to the beach.

Cheryl B.

Cheryl, we look forward to seeing you next time. Thank you for the stellar review! -The Vacation Company

The Vacation Company staff

Our stay at 712 Barrington Pk was lovely until the water heater broke. The vacation company quickly responded and we were upgraded to a closer villa that exceeded our expectations! We would definitely stay at 712 again knowing that the water heater incident was beyond the control of the company and an unusual occurrence. The Murphy bed was perfect for us when our adult children joined us for a few days. Again, the response to our problem was great!

Susan F.

Thank you for sharing your experience with us. We are so glad you enjoyed your stay and look forward to welcoming you back! The Vacation Company

The Vacation Company staff

This property was very nice with a great location! The beach was less busy than other areas, which was nice. We had a great week!

Jama F.

Thank you for sharing your experience with us. We are so glad you enjoyed your stay and look forward to welcoming you back! The Vacation Company

The Vacation Company staff

The condo was convenient to the beach and was very well equipped with everything we needed for our stay.

Leesa P.

Thank you so much for staying with us. We hope to have you back again! -The Vacation Company

The Vacation Company staff

My husband and I really enjoyed our stay at Barrington. The condo was perfect for us - comfortable and had everything we needed. The proximity to the beach was just perfect. And the grounds were beautiful and well- maintained as well. Great location!

Laurie M.

Thank you so much for staying with us. We hope to have you back again! -The Vacation Company

The Vacation Company staff

We really enjoyed our stay. The furnishings are beautiful. Slept great on the luxurious bed. View was serene. Highly recommend!

Tim C.

Glad you enjoyed your stay. We worked hard to try and make it a nice getaway ocean retreat.

The Vacation Company staff