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Our Policies

DEPOSIT: Upon making your reservation we ask that you pay 50% of the rental cost as a deposit. We accept checks, VISA/MC and Discover. Please mail checks to: The Vacation Company, 42 New Orleans Rd. Suite 102, Hilton Head Island, SC 29928.

BALANCE: Your balance is due 30 days before arrival and can be paid by credit card (VISA/Master Card/Discover) or personal check. A credit card imprint is required as a security deposit for all reservations.

RATES: All rates are quoted by the week, except for ‘long-term’ rates which are monthly. Rates for Easter, Heritage, and Thanksgiving may differ from published rates. All our properties require a minimum 7 night stay. Quoted or published rates do not include an administrative booking fee or any applicable taxes (currently 10%). Rates are subject to change without notice.

CANCELLATION: Cancellation of reservations less than 90 days prior to arrival date for homes or 60 days prior to arrival date for villas will result in the loss of all payments. If you are outside of the 90 or 60 day period, your deposit will be refunded minus the reservation fee. No refunds for early departures or no-shows.

TRAVEL INSURANCE INFORMATION: The Vacation Company provides travel insurance through Red Sky Travel Insurance. Vacations are supposed to be fun, but sometimes the unexpected happens and trouble finds you. Your vacation becomes a nightmare for reasons you cannot control. Maybe you’re met with a situation where you can’t leave home or you need to leave early for a myriad of reasons. When that happens, you’re left asking yourself, “Now what?” Trip Preserver vacation rental insurance is your answer. Trip Preserver will reimburse you 100 percent for your nonrefundable out-of-pocket costs like rental deposits and airfare if your vacation is delayed or canceled for any covered reason.

ARRIVAL/DEPARTURE: Check-in time is 4:00 pm – Check-out time is 10:00 am. These times must be strictly adhered to so that we can have the property properly cleaned and inspected for the arriving guests.

BIKES: If your rental property (ONLY homes) includes bikes as an amenity, they will be available after your 4:00 PM check-in until 10 AM check-out.

CHECK-IN POLICY: We offer an express check-in as a convenience to our rental guests. After your balance is paid in full (30 days prior to arrival) AND we have received your signed guest license agreement you will be receiving an e-mail about our check-in procedures. You will be asked to download The Vacation Company APP, or you may open it on your desktop and you can print the information out. This APP will allow you to access all the information on your vacation rental property. Home phone number, garage codes, directions to the property, codes to access your front door, or any other information needed for your property. You will NOT receive a check-in package in the mail.

*Please note:

Sea PinesShipyard, or Palmetto Dunes car passes will be mailed to you 3 weeks before your arrival, along with your tennis card (IF property has tennis).

North and South Forest Beach properties will have their car passes (villa complexes only) and tennis card (IF property has tennis) left on the kitchen counter the day of your arrival.

If you live outside the US or you make a reservation inside of 3 weeks of arrival you will need to pick up your envelope at our office that will contain your car passes and tennis card (IF the property has tennis).

OCCUPANCY: The occupancy of each home or villa is limited to the number of persons indicated in this brochure and on your rental confirmation. Any exception must be approved by our company management. Rental guests must be 25 years or older to make a reservation.

PETS: Pet Friendly Properties: We love animals, but certain restrictions apply to pet friendly properties. Properties that are designated as pet friendly have a non-refundable pet deposit and specifications regarding the type of pet. If you would like to bring your pet on vacation, please inquire about our Pet Friendly Properties.

No Pet Properties: If a property does not have "Pet Friendly" noted in its description on The Vacation Company website, pets are not permitted because of flea control concerns, allergies, etc. If pets are discovered, rental will be forfeited and a charge of $200 will be assessed for flea treatment of the unit.

ADVANCE RESERVATION: Current guests have the first option to rebook the same property for the following year. The advance reservation must be made by 11 AM the Monday following the current year’s departure.

POOL HEAT: Pool and Spa heat must be scheduled at least 14 days prior to arrival. A flat fee has been determined for different seasons. There can be no refund of the rental if pool equipment fails.

TENNIS: Free tennis applies to most properties. Inquire about specific properties by calling our office.

For further information about our guest license agreement and policies, please contact us at rent@vacationcompany.com with any questions. An official guest license agreement will be sent to you within 24 hours of your confirmed reservation.